Riu Palace Riviera Maya, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Avenida Xaman Ha Manzana 9 Y 10 Lote 1, Playa del Carmen, Mexico, 77710

Riu Palace Riviera Maya is an upscale, family-friendly all-inclusive resort featuring a stunning beachfront and a variety of leisure options. Guests can indulge in six onsite restaurants, a children's playground, and a private beach area.

Rooms & Amenities

Rooms at Riu Palace Riviera Maya are designed for comfort, featuring air conditioning, minibars, and flat-screen televisions. Each of the 460 guestrooms includes a coffee maker and has access to 24-hour room service and Wi-Fi.

Dining & Nearby Options

Dining options include a buffet restaurant with live cooking stations and themed international restaurants serving Italian and Mexican cuisine. Guests can relax at any of the five bars offering a variety of snacks and appetizers.

Leisure & Entertainment

Riu Palace Riviera Maya offers diverse entertainment programmes, including shows and live music for guests. The hotel features a children's pool with slides and the RiuLand programme designed to keep younger guests engaged.

Services & Local Area

Excursions to attractions such as the island of Cozumel and Xcaret Park are available for guests seeking exploration. The closest airport is Cancún International Airport, located 55 km from the resort.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Suite

Max:

2 persons

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Junior Suite

Max:

3 persons

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Junior Two-Bedroom Suite

Max:

3 persons

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Playa del Carmen 1.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.2 mi

Cancun (CUN) 36.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Diverse Dining Options

“I had a fantastic experience at the restaurants, especially with the variety offered. The buffet was impressive, with numerous choices and a pleasant atmosphere. I particularly enjoyed dining at La Portica, where the service was really good thanks to Miguel and Augustina. It was good to see them always smiling and remembering our drink preferences.” view full review

Luxurious Relaxation

“The leisure facilities at the hotel were truly impressive. I spent countless hours enjoying the beautiful clean grounds and relaxing by the assorted pools. The ambiance was serene, and the availability of poolside service added to the luxury, making it easy to unwind and enjoy the stunning views without any interruptions.” view full review

Comfortable and Clean

“The rooms at the hotel were commendable. They were spacious, well-maintained, and provided all the necessary amenities for a comfortable stay. I was particularly pleased with the efficient housekeeping service that kept everything organized and clean throughout my visit, allowing for a relaxing experience.” view full review

Family-Friendly Activities

“As I traveled with my family, I appreciated the variety of activities available for children. There was a small kiddie pool and a designated area for kids which kept them entertained throughout our stay. The daily schedule of creative activities and games meant the little ones always had something to look forward to.” view full review

General

Smoking allowed in designated areas
Free Wi-Fi
Free parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Private beach
Lift
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Hairdresser
Beauty salon
Multilingual staff

Sports & Fitness

Fitness centre
Kayaking
Tubing
Tennis
Billiard tables
Fitness studio

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Shops/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Lobby bar
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Espresso machine
Free breakfast
Buffet breakfast

Business

Business centre

Children

Cots
Babysitting/Child services
Children's pool
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Night club
Entertainment
Garden area
Barbeque grills
Television in lobby
Spa & wellness centre
Sauna
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone

Location

Avenida Xaman Ha Manzana 9 Y 10 Lote 1, Playa del Carmen, Mexico, 77710

Map view

Avenida Xaman Ha Manzana 9 Y 10 Lote 1, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.4 mi

Zona Arqueologica Playa del Carmen

3700 ft

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

3.1 mi

Park

Xel-Ha Park

2300 ft

Carretera 109

Cenote Calavera

1.9 mi

Mall

Playacar Center Shopping Mall

2400 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.2 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

2800 ft

Calle Carretera Federal 109

Cenote Carwash

1.6 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.6 mi

Av. Benito Juárez

Los Fundadores Park

1.1 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

3900 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.0 mi

Museum

Museo Frida Kahlo Playa Del Carmen

1.3 mi

Museum

3D Museum of Wonders

1.3 mi

5ta Avenida

Galeria de Arte 5ta Avenida

1.1 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.2 mi

5th Avenue 4th and 6th Streets

Sun Jaguar

1.2 mi

Playacar

Xaman Ha Ruins

3700 ft

Playacar

Ruinas Mayas

3600 ft

Night club

Coco Bongo

1.4 mi

Mall

Starbucks

3800 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

1.3 mi

Church

Nuestra Senora del Carmen Catholic Church

1.4 mi

Mall

Paseo del Carmen Shopping Mall

5000 ft

Mall

City Club

4100 ft

Amusement Park

Skydive Playa

4800 ft

Beach

Playacar Beach

1.6 mi

Nearby

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

1300 ft

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1800 ft

Restaurants

Les Crepes de Paris

2.0 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

Barra Artesanal

2700 ft

Paseo Xaman Ha 42

Buenerrimo

1.7 mi

Ave. Paseo Tulum Local 17

LABRIOCHE de Playa

1.3 mi

Paseo Xaman - Ha 12 Playacar

La Vaqueria

1.8 mi

Paseo Xaman-Ha

El Bistro

1.3 mi

Paseo Xaman-Ha Plaza Pakal

Reviews and Ratings <br />

Feedback from previous guests about their experience.

88%

loved the resort and would return for another relaxing stay

8.8/10

Great

Rooms

7.0

Location

6.4

Service

8.2

Dining

7.0

George

United Kingdom, February 2025

6.0/10

I recently stayed at Riu Palace Riviera Maya, and while the resort had some nice aspects like cleanliness and friendly staff, I found the overall experience to be lacking. The entertainment options were pretty limited, especially after dinner, which left me feeling a bit bored. Although the activities during the day were enjoyable, I had hoped for a livelier nightlife and better dining options.

Rooms

6.0

The rooms were clean and spacious, but I encountered a few issues with pests, which was off-putting.

Service

8.0

The staff was welcoming and attentive, with standouts like Mendez and Guillermo at the restaurants who made me feel valued.

Location

5.0

The location is decent, with easy access to Playa del Carmen, but the hotel felt a bit dated and in need of maintenance.

Dining

5.0

While the buffet had a good variety of food, I found the specialty restaurants disappointing with cold meals.

Facilities

5.0

The pool area was nice for lounging, but the lack of a vibrant nightlife and activities after 10 PM was a big letdown.

Joseph

United Kingdom, February 2025

5.0/10

I had high hopes for my stay at Riu Palace Riviera Maya, but unfortunately, my experience was marred by a distressing incident involving missing money from my safe. While I appreciated the beautiful pool areas and the friendly staff, the overall service and management responses when issues arose left much to be desired.

Rooms

5.0

My room was spacious and comfortable, but I found the air conditioning inadequate after the first night. Also, the shower setup felt subpar for a 5-star hotel.

Service

5.0

The staff were quite friendly and attentive, especially by the pool area. However, the management's response to serious issues was lacking, which soured my experience.

Location

5.0

The resort is beautifully situated with gorgeous landscaping around. However, I felt uneasy due to safety concerns after my experience.

Dining

5.0

Dining options at the buffet were plentiful, but many dishes were served cold on multiple occasions.

Facilities

5.0

The resort's facilities, including the pools and room service, were impressive, but I faced challenges with management when it came to resolving my safety concerns.

Camila

United Kingdom, February 2025

8.2/10

I absolutely loved my stay at Riu Palace Riviera Maya! The resort was stunning, immaculate, and the staff were genuinely friendly and attentive. I enjoyed lounging by the pool, and the food options were diverse, making it easy to satisfy my picky palate. However, I found the lack of entertainment options for non-Spanish speakers frustrating during inclement weather, which dampened my experience a bit. Overall, fantastic stay, but there's room for improvement in guest amenities! 🌴🍹

Rooms

9.0

The rooms are spacious and clean, with either internal views or beautiful sea views. I was particularly happy with the balcony overlooking the pool and ocean. The jacuzzi bathtub was a great extra touch!

Service

10.0

The staff were wonderful! I had an amazing experience with Gabriel who kept my room spotless daily and Augustina provided excellent service during meals. Their attentiveness made my vacation feel special.

Location

7.0

The resort is conveniently located, close to shops and excursions. The private beach was lovely and had plenty of loungers. However, I noticed the pool area could use some maintenance, as there were missing tiles.

Dining

8.0

Dining options were plentiful, with a variety of cuisines available. Each meal was delicious, and I appreciated the different restaurants to choose from, especially since my wife is quite picky with food.

Facilities

7.0

Facilities were generally great, with lots of activities available and a nice pool area. However, I wished for a bit more variety in evening entertainment, as the shows felt repetitive at times.

Connor

United Kingdom, October 2024

8.6/10

I had a wonderful stay at the Riu Palace Riviera Maya, with beautiful grounds and exceptional food. The friendly staff made the experience even better. though I did find some areas lacking, like the pool temperature and evening food options. Overall, it was a memorable trip with a few minor drawbacks.

Rooms

9.0

My room was spacious and clean, conveniently stocked every day.

Service

10.0

The staff were incredibly friendly and hardworking, always asking if I needed anything.

Location

9.0

The resort is in a beautiful area, close to a stunning beach, perfect for walking.

Dining

8.0

The buffet had a variety of delicious options, though I wished for more late-night snacks.

Facilities

7.0

The amenities were good, but the pool was colder than expected, which was disappointing.

Elijah

United Kingdom, September 2024

7.0/10

I had a nice vacation at Riu Palace Riviera Maya, with a few highlights and drawbacks. The food was really impressive and the staff were attentive. However, I had concerns over safety with the room keys and the noise levels at night.

Rooms

6.0

The rooms were very clean, but I found some areas to be a bit outdated and dark, with occasional maintenance issues like a malfunctioning whirlpool.

Service

8.0

Service consistently impressed me, as the staff were gracious and quick to meet needs at the restaurants and around the pool.

Location

6.0

The resort is in a nice area where I felt safe walking, though some pool tiles were missing, which posed a minor safety issue.

Dining

9.0

Dining options were outstanding, especially the buffet with fresh lobster and various delicious dishes that catered to all tastes!