Av Xaman Ha Mza 9 And 10 Lot 1,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
-
Next to the Hard Rock Campo de Golf
9.2
/10
4.4
/5
Loved by guests
Well-manicured grounds
Attentive staff
Heated pools
Soft white sand
"You cannot fail to see how stunning this hotel is as soon as you walk into the reception."
giljonmc from United Kingdom
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"The beach was pristine , the food was very good , staff was extremely friendly, Ingrid at the spa was very good ."
paola b
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"You walk in and get welcomed in the most stunning lobby I have ever seen!"
Amy
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Hotel Riu Palace Riviera Maya is a 4-star family-friendly all-inclusive resort set on a pristine section of beach. The property features 460 rooms, five bars, and a variety of dining options. Guests can enjoy a 24-hour All Inclusive service with access to recreational facilities and entertainment programs.
Rooms & Amenities
Each room at the Hotel Riu Palace Riviera Maya includes air conditioning, a minibar with beverage dispensers, and flat-screen televisions. Guests can also take advantage of amenities like laptop-compatible safes and 24-hour room service. The property features air-conditioned rooms with stunning views.
Dining & Gastronomy
The varied gastronomy offered includes buffet breakfasts with live cooking stations in the main restaurant, as well as themed international restaurants featuring Italian and Mexican cuisine. Guests can enjoy snacks and appetizers at any of the five on-site bars. All dining options are available with the All Inclusive system.
Leisure & Entertainment
The Hotel Riu Palace Riviera Maya provides entertainment programs for guests of all ages, including shows, live music, and organized activities. Children can indulge in the RiuLand programme and enjoy the children's pool with slides. Recreation options also include a fitness center and outdoor pool.
Services & Local Area
Excursions to emblematic places such as the island of Cozumel, Xcaret, and Xel-Ha parks are available for guests seeking adventure. The closest airport, Aeropuerto de Playa del Carmen, is 5 km away from the hotel. Local transportation options include buses available at the nearby ADO Tourist Terminal.
Must-do experiences
Savor the authentic Tacos al Pastor at El Fogón in Playa.
Visit the stunning cenote at Cenote Azul for a refreshing swim.
Explore the local artisan market at 5th Avenue for unique souvenirs.
Take a day trip to Tulum and see the ancient Mayan ruins.
Indulge in fresh seafood at La Cueva del Chango in Playa del Carmen.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Club Suite
2 persons
Club Junior Suite
2 persons
Suite
2 persons
Junior Suite
2 persons
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
Free Wi-Fi
24-hour reception
Wheelchair access
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Hairdresser
Sports & Fitness
Fitness centre
Kayaking
Tennis
Services
Room service
Car hire
Laundry
Dining
Continental breakfast
Restaurant
Bar/ Lounge area
Buffet breakfast
Business
Business centre
Children
Babysitting/Child services
Children's pool
Children's play area
Kids club
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Entertainment
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Jacuzzi
Room features
Air conditioning
In-room safe
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Location
Av Xaman Ha Mza 9 And 10 Lot 1,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Av Xaman Ha Mza 9 And 10 Lot 1,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
2.2
km
Landmark
Zona Arqueologica Playa del Carmen
1.1
km
Landmark
Xcaret
4.9
km
Park
Xel-Ha Park
650 m
Landmark
Cenote Calavera
3.1
km
Mall
Playacar Center Shopping Mall
720 m
Landmark
Xaman Ha Aviary
2.0
km
Landmark
Playacar Golf Club
830 m
Landmark
Cenote Carwash
2.5
km
Landmark
Bel Air Animal Park
2.5
km
Landmark
Los Fundadores Park
1.8
km
Landmark
Fun Fitness Globetrotters
1.1
km
Landmark
La Sirena's Fine Mexican Handcrafts
1.7
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.1
km
Museum
3D Museum of Wonders
2.1
km
Landmark
Galeria de Arte 5ta Avenida
1.8
km
Landmark
Corazon de Mexico
1.9
km
Landmark
Sun Jaguar
1.9
km
Landmark
Xaman Ha Ruins
1.1
km
Landmark
Ruinas Mayas
1.0
km
Mall
Starbucks
1.1
km
Night club
Coco Bongo
2.3
km
Landmark
Gaston Charo Art Gallery Playa del Carmen
2.1
km
Mall
City Club
1.2
km
Church
Nuestra Senora del Carmen Catholic Church
2.3
km
Mall
Paseo del Carmen Shopping Mall
1.5
km
Amusement Park
Skydive Playa
1.4
km
Beach
Playacar Beach
2.6
km
Nearby
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
390 m
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
530 m
Restaurants
Barra Artesanal
800 m
Paseo Xaman Ha 42
Buenerrimo
2.8
km
Ave. Paseo Tulum Local 17
Blucacao
1.0
km
Av. 10 Mza. 64 Lote 8 local 1 Xaman-Ha Solidaridad
La Vaqueria
2.9
km
Paseo Xaman-Ha
Dona Aurelia sabores Mexicanos
2.1
km
Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2
LABRIOCHE de Playa
2.1
km
Paseo Xaman - Ha 12 Playacar
El Bistro
2.1
km
Paseo Xaman-Ha Plaza Pakal
Kokoro sushi
3.0
km
Playacar Fase 2
Explore Playa del Carmen
Nearby Experiences
Top Attractions
Activities
Dining
Entertainment
Zona Arqueologica Playa del Carmen
15 minutes' walk
Ancient Mayan ruins showcasing impressive structures; an insightful experience into the region's history.
Playacar Golf Club
10 minutes' walk
A lush 18-hole championship golf course perfect for all skill levels; offers stunning views and top-notch facilities.
Xcaret
20 minutes' drive
Ecological park featuring cultural performances, wildlife exhibits, and water activities; a full-day adventure for families.
Museum Frida Kahlo Playa Del Carmen
25 minutes' walk
An engaging art museum dedicated to Frida Kahlo; showcases her stunning works and personal artifacts.
Snorkeling at Playa Xaman-Ha
15 minutes' walk
A scenic beach perfect for relaxing; explore vibrant marine life while snorkeling in clear waters.
Playacar Nature Walk
10 minutes' walk
A tranquil walking trail through lush landscapes; ideal for relaxation and observing local wildlife.
Surfing Lessons at Mamita's Beach Club
30 minutes' drive
Exciting surfing lessons for all levels; rentals available, making it easy for thrill-seekers to hit the waves.
Spa Services at Local Wellness Centres
10 minutes' drive
Indulging spa experiences that promote relaxation; book treatments to unwind after exploring.
Casual dining with a wide range of local specialties; known for its vibrant atmosphere and great tacos.
LABRIOCHE de Playa
25 minutes' walk
French-inspired bakery with delicious pastries and breads; ideal for a leisurely breakfast or snack.
El Bistro
25 minutes' walk
Intimate dining spot serving gourmet international cuisine; focus on fresh ingredients and seasonal menus.
Coco Bongo
10 minutes' drive
A lively nightclub famous for its extravagant shows and performances; great for a night out filled with fun.
The Comedy Bar
15 minutes' drive
Stand-up comedy venue with local talent; a great spot for laughter and all-age entertainment.
Los Fundadores Park
20 minutes' walk
A family-friendly park with live music events; perfect for evening strolls or picnics under the stars.
La Vaqueria
35 minutes' drive
Vibrant venue offering live music and dance; an energetic environment for soaking up local culture.
Getting around
City Centre
Playa del Carmen24 min
·
2.0
km
Airports
Playa Del Carmen, Quintana Roo (PCM)23 min
·
1.9
km
Cancun International Airport (CUN)88 min
·
58.6
km
Reviews and Ratings
Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
George
United Kingdom,
February
2025
6.0/10
I recently stayed at Riu Palace Riviera Maya, and while the resort had some nice aspects like cleanliness and friendly staff, I found the overall experience to be lacking. The entertainment options were pretty limited, especially after dinner, which left me feeling a bit bored. Although the activities during the day were enjoyable, I had hoped for a livelier nightlife and better dining options.
Rooms
6.0
The rooms were clean and spacious, but I encountered a few issues with pests, which was off-putting.
Service
8.0
The staff was welcoming and attentive, with standouts like Mendez and Guillermo at the restaurants who made me feel valued.
Location
5.0
The location is decent, with easy access to Playa del Carmen, but the hotel felt a bit dated and in need of maintenance.
Dining
5.0
While the buffet had a good variety of food, I found the specialty restaurants disappointing with cold meals.
Facilities
5.0
The pool area was nice for lounging, but the lack of a vibrant nightlife and activities after 10 PM was a big letdown.
Joseph
United Kingdom,
February
2025
5.0/10
I had high hopes for my stay at Riu Palace Riviera Maya, but unfortunately, my experience was marred by a distressing incident involving missing money from my safe. While I appreciated the beautiful pool areas and the friendly staff, the overall service and management responses when issues arose left much to be desired.
Rooms
5.0
My room was spacious and comfortable, but I found the air conditioning inadequate after the first night. Also, the shower setup felt subpar for a 5-star hotel.
Service
5.0
The staff were quite friendly and attentive, especially by the pool area. However, the management's response to serious issues was lacking, which soured my experience.
Location
5.0
The resort is beautifully situated with gorgeous landscaping around. However, I felt uneasy due to safety concerns after my experience.
Dining
5.0
Dining options at the buffet were plentiful, but many dishes were served cold on multiple occasions.
Facilities
5.0
The resort's facilities, including the pools and room service, were impressive, but I faced challenges with management when it came to resolving my safety concerns.
Camila
United Kingdom,
February
2025
8.2/10
I absolutely loved my stay at Riu Palace Riviera Maya! The resort was stunning, immaculate, and the staff were genuinely friendly and attentive. I enjoyed lounging by the pool, and the food options were diverse, making it easy to satisfy my picky palate. However, I found the lack of entertainment options for non-Spanish speakers frustrating during inclement weather, which dampened my experience a bit. Overall, fantastic stay, but there's room for improvement in guest amenities! 🌴🍹
Rooms
9.0
The rooms are spacious and clean, with either internal views or beautiful sea views. I was particularly happy with the balcony overlooking the pool and ocean. The jacuzzi bathtub was a great extra touch!
Service
10.0
The staff were wonderful! I had an amazing experience with Gabriel who kept my room spotless daily and Augustina provided excellent service during meals. Their attentiveness made my vacation feel special.
Location
7.0
The resort is conveniently located, close to shops and excursions. The private beach was lovely and had plenty of loungers. However, I noticed the pool area could use some maintenance, as there were missing tiles.
Dining
8.0
Dining options were plentiful, with a variety of cuisines available. Each meal was delicious, and I appreciated the different restaurants to choose from, especially since my wife is quite picky with food.
Facilities
7.0
Facilities were generally great, with lots of activities available and a nice pool area. However, I wished for a bit more variety in evening entertainment, as the shows felt repetitive at times.
Connor
United Kingdom,
October
2024
8.6/10
I had a wonderful stay at the Riu Palace Riviera Maya, with beautiful grounds and exceptional food. The friendly staff made the experience even better. though I did find some areas lacking, like the pool temperature and evening food options. Overall, it was a memorable trip with a few minor drawbacks.
Rooms
9.0
My room was spacious and clean, conveniently stocked every day.
Service
10.0
The staff were incredibly friendly and hardworking, always asking if I needed anything.
Location
9.0
The resort is in a beautiful area, close to a stunning beach, perfect for walking.
Dining
8.0
The buffet had a variety of delicious options, though I wished for more late-night snacks.
Facilities
7.0
The amenities were good, but the pool was colder than expected, which was disappointing.
Elijah
United Kingdom,
September
2024
7.0/10
I had a nice vacation at Riu Palace Riviera Maya, with a few highlights and drawbacks. The food was really impressive and the staff were attentive. However, I had concerns over safety with the room keys and the noise levels at night.
Rooms
6.0
The rooms were very clean, but I found some areas to be a bit outdated and dark, with occasional maintenance issues like a malfunctioning whirlpool.
Service
8.0
Service consistently impressed me, as the staff were gracious and quick to meet needs at the restaurants and around the pool.
Location
6.0
The resort is in a nice area where I felt safe walking, though some pool tiles were missing, which posed a minor safety issue.
Dining
9.0
Dining options were outstanding, especially the buffet with fresh lobster and various delicious dishes that catered to all tastes!
Facilities
6.0
The facilities were decent with spacious pools and good beach access, but I noticed a need for renovation and better upkeep throughout.
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Year renovated:
2006
Number of rooms:
400
Former name
Riu Palace Riviera Maya
FAQs
About Hotel Riu Palace Riviera Maya
What are the check-in and check-out times at Hotel Riu Palace Riviera Maya?
Check-in is from 15:00 and check-out is until 12:00.
What is the distance from Hotel Riu Palace Riviera Maya to Cancún International Airport?
The hotel is 55 km from Cancún International Airport, which takes approximately 55 minutes by car.
What on-site dining options are available at Hotel Riu Palace Riviera Maya?
The hotel features six on-site restaurants offering a variety of international cuisines, including Italian and Mexican dishes.
What recreational facilities does Hotel Riu Palace Riviera Maya offer?
The hotel offers a private beach, outdoor and indoor swimming pools, a fitness center, and tennis courts.
Is there a spa at Hotel Riu Palace Riviera Maya?
The hotel has Renova Spa, which provides massages, body treatments, and beauty services.
What types of room amenities are available at Hotel Riu Palace Riviera Maya?
Rooms feature air conditioning, flat-screen televisions, minibars, and laptop-compatible safes.
How far is Hotel Riu Palace Riviera Maya from the nearest beach?
The hotel is located 3 km from a white sandy beach.
Are there kids' activities available at Hotel Riu Palace Riviera Maya?
The hotel provides a kids' club and a children's playground for younger guests.
What nearby attractions are accessible from Hotel Riu Palace Riviera Maya?
Nearby attractions include Cozumel Island, Xcaret Park, and the Xel-Ha Park.
What transportation services does Hotel Riu Palace Riviera Maya provide?
The hotel offers airport transfer services for convenient travel to and from Cancún International Airport.
Does Hotel Riu Palace Riviera Maya have a gym?
Yes, the hotel features a fitness center that is accessible to guests.
Are pets allowed at Hotel Riu Palace Riviera Maya?