Hotel Riu Palace Riviera Maya, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Av Xaman Ha Mza 9 And 10 Lot 1, Playa del Carmen, Mexico, 77710

“Nestled in Playacar, the hotel's location offers stunning ocean views and easy access to explore the charming nearby RIU hotels.”view full review

Hotel Riu Palace Riviera Maya is a 4-star family-friendly all-inclusive resort set on a pristine section of beach. The property features 460 rooms, five bars, and a variety of dining options. Guests can enjoy a 24-hour All Inclusive service with access to recreational facilities and entertainment programs.

Rooms & Amenities

Each room at the Hotel Riu Palace Riviera Maya includes air conditioning, a minibar with beverage dispensers, and flat-screen televisions. Guests can also take advantage of amenities like laptop-compatible safes and 24-hour room service. The property features air-conditioned rooms with stunning views.

Dining & Gastronomy

The varied gastronomy offered includes buffet breakfasts with live cooking stations in the main restaurant, as well as themed international restaurants featuring Italian and Mexican cuisine. Guests can enjoy snacks and appetizers at any of the five on-site bars. All dining options are available with the All Inclusive system.

Leisure & Entertainment

The Hotel Riu Palace Riviera Maya provides entertainment programs for guests of all ages, including shows, live music, and organized activities. Children can indulge in the RiuLand programme and enjoy the children's pool with slides. Recreation options also include a fitness center and outdoor pool.

Services & Local Area

Excursions to emblematic places such as the island of Cozumel, Xcaret, and Xel-Ha parks are available for guests seeking adventure. The closest airport, Aeropuerto de Playa del Carmen, is 5 km away from the hotel. Local transportation options include buses available at the nearby ADO Tourist Terminal.

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Playa del Carmen 2.0 km

Airports

Aeropuerto de Playa del Carmen (PCM) 1.9 km

Cancun (CUN) 58.6 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Diverse Dining Options

“I had a fantastic experience at the restaurants, especially with the variety offered. The buffet was impressive, with numerous choices and a pleasant atmosphere. I particularly enjoyed dining at La Portica, where the service was really good thanks to Miguel and Augustina. It was good to see them always smiling and remembering our drink preferences.” view full review

Luxurious Relaxation

“The leisure facilities at the hotel were truly impressive. I spent countless hours enjoying the beautiful clean grounds and relaxing by the assorted pools. The ambiance was serene, and the availability of poolside service added to the luxury, making it easy to unwind and enjoy the stunning views without any interruptions.” view full review

Comfortable and Clean

“The rooms at the hotel were commendable. They were spacious, well-maintained, and provided all the necessary amenities for a comfortable stay. I was particularly pleased with the efficient housekeeping service that kept everything organized and clean throughout my visit, allowing for a relaxing experience.” view full review

Family-Friendly Activities

“As I traveled with my family, I appreciated the variety of activities available for children. There was a small kiddie pool and a designated area for kids which kept them entertained throughout our stay. The daily schedule of creative activities and games meant the little ones always had something to look forward to.” view full review

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Lift
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Hairdresser
Beauty salon

Sports & Fitness

Fitness centre
Kayaking
Tubing
Tennis
Billiard tables

Services

Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Shops/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Free breakfast
Buffet breakfast

Business

Business centre

Children

Babysitting/Child services
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach umbrellas
Beach towels
Sun loungers
Night club
Entertainment
Garden area
BBQ facilities
Television in lobby
Spa & wellness centre
Sauna
Jacuzzi
Treatment room

Room features

Air conditioning
In-room safe

Location

Av Xaman Ha Mza 9 And 10 Lot 1, Playa del Carmen, Mexico, 77710

Map view

Av Xaman Ha Mza 9 And 10 Lot 1, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

2.2 km

Landmark

Zona Arqueologica Playa del Carmen

1.1 km

Landmark

Xcaret

4.9 km

Mall

Playacar Center Shopping Mall

720 m

Park

Xel-Ha Park

770 m

Landmark

Cenote Calavera

3.1 km

Landmark

Playacar Golf Club

860 m

Landmark

Xaman Ha Aviary

2.0 km

Landmark

Bel Air Animal Park

2.5 km

Landmark

Cenote Carwash

2.5 km

Landmark

Los Fundadores Park

1.8 km

Landmark

La Sirena's Fine Mexican Handcrafts

1.7 km

Museum

Museo Frida Kahlo Playa Del Carmen

2.1 km

Landmark

Fun Fitness Globetrotters

1.2 km

Museum

3D Museum of Wonders

2.1 km

Landmark

Galeria de Arte 5ta Avenida

1.8 km

Landmark

Sun Jaguar

1.9 km

Landmark

Xaman Ha Ruins

1.1 km

Landmark

Corazon de Mexico

1.9 km

Landmark

Ruinas Mayas

1.1 km

Night club

Coco Bongo

2.3 km

Landmark

Gaston Charo Art Gallery Playa del Carmen

2.1 km

Mall

Starbucks

1.2 km

Mall

Paseo del Carmen Shopping Mall

1.5 km

Church

Nuestra Senora del Carmen Catholic Church

2.3 km

Mall

City Club

1.3 km

Spa Centre

Ferry Cozumel

1.6 km

Beach

Playacar Beach

2.6 km

Nearby

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

390 m

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

530 m

Restaurants

Barra Artesanal

800 m

Paseo Xaman Ha 42

Buenerrimo

2.8 km

Ave. Paseo Tulum Local 17

LABRIOCHE de Playa

2.1 km

Paseo Xaman - Ha 12 Playacar

La Vaqueria

2.9 km

Paseo Xaman-Ha

El Bistro

2.1 km

Paseo Xaman-Ha Plaza Pakal

Reviews and Ratings

Feedback from previous guests about their experience.

George

United Kingdom, February 2025

6.0/10

I recently stayed at Riu Palace Riviera Maya, and while the resort had some nice aspects like cleanliness and friendly staff, I found the overall experience to be lacking. The entertainment options were pretty limited, especially after dinner, which left me feeling a bit bored. Although the activities during the day were enjoyable, I had hoped for a livelier nightlife and better dining options.

Rooms

6.0

The rooms were clean and spacious, but I encountered a few issues with pests, which was off-putting.

Service

8.0

The staff was welcoming and attentive, with standouts like Mendez and Guillermo at the restaurants who made me feel valued.

Location

5.0

The location is decent, with easy access to Playa del Carmen, but the hotel felt a bit dated and in need of maintenance.

Dining

5.0

While the buffet had a good variety of food, I found the specialty restaurants disappointing with cold meals.

Facilities

5.0

The pool area was nice for lounging, but the lack of a vibrant nightlife and activities after 10 PM was a big letdown.

Joseph

United Kingdom, February 2025

5.0/10

I had high hopes for my stay at Riu Palace Riviera Maya, but unfortunately, my experience was marred by a distressing incident involving missing money from my safe. While I appreciated the beautiful pool areas and the friendly staff, the overall service and management responses when issues arose left much to be desired.

Rooms

5.0

My room was spacious and comfortable, but I found the air conditioning inadequate after the first night. Also, the shower setup felt subpar for a 5-star hotel.

Service

5.0

The staff were quite friendly and attentive, especially by the pool area. However, the management's response to serious issues was lacking, which soured my experience.

Location

5.0

The resort is beautifully situated with gorgeous landscaping around. However, I felt uneasy due to safety concerns after my experience.

Dining

5.0

Dining options at the buffet were plentiful, but many dishes were served cold on multiple occasions.

Facilities

5.0

The resort's facilities, including the pools and room service, were impressive, but I faced challenges with management when it came to resolving my safety concerns.

Camila

United Kingdom, February 2025

8.2/10

I absolutely loved my stay at Riu Palace Riviera Maya! The resort was stunning, immaculate, and the staff were genuinely friendly and attentive. I enjoyed lounging by the pool, and the food options were diverse, making it easy to satisfy my picky palate. However, I found the lack of entertainment options for non-Spanish speakers frustrating during inclement weather, which dampened my experience a bit. Overall, fantastic stay, but there's room for improvement in guest amenities! 🌴🍹

Rooms

9.0

The rooms are spacious and clean, with either internal views or beautiful sea views. I was particularly happy with the balcony overlooking the pool and ocean. The jacuzzi bathtub was a great extra touch!

Service

10.0

The staff were wonderful! I had an amazing experience with Gabriel who kept my room spotless daily and Augustina provided excellent service during meals. Their attentiveness made my vacation feel special.

Location

7.0

The resort is conveniently located, close to shops and excursions. The private beach was lovely and had plenty of loungers. However, I noticed the pool area could use some maintenance, as there were missing tiles.

Dining

8.0

Dining options were plentiful, with a variety of cuisines available. Each meal was delicious, and I appreciated the different restaurants to choose from, especially since my wife is quite picky with food.

Facilities

7.0

Facilities were generally great, with lots of activities available and a nice pool area. However, I wished for a bit more variety in evening entertainment, as the shows felt repetitive at times.

Connor

United Kingdom, October 2024

8.6/10

I had a wonderful stay at the Riu Palace Riviera Maya, with beautiful grounds and exceptional food. The friendly staff made the experience even better. though I did find some areas lacking, like the pool temperature and evening food options. Overall, it was a memorable trip with a few minor drawbacks.

Rooms

9.0

My room was spacious and clean, conveniently stocked every day.

Service

10.0

The staff were incredibly friendly and hardworking, always asking if I needed anything.

Location

9.0

The resort is in a beautiful area, close to a stunning beach, perfect for walking.

Dining

8.0

The buffet had a variety of delicious options, though I wished for more late-night snacks.

Facilities

7.0

The amenities were good, but the pool was colder than expected, which was disappointing.

Elijah

United Kingdom, September 2024

7.0/10

I had a nice vacation at Riu Palace Riviera Maya, with a few highlights and drawbacks. The food was really impressive and the staff were attentive. However, I had concerns over safety with the room keys and the noise levels at night.

Rooms

6.0

The rooms were very clean, but I found some areas to be a bit outdated and dark, with occasional maintenance issues like a malfunctioning whirlpool.

Service

8.0

Service consistently impressed me, as the staff were gracious and quick to meet needs at the restaurants and around the pool.

Location

6.0

The resort is in a nice area where I felt safe walking, though some pool tiles were missing, which posed a minor safety issue.

Dining

9.0

Dining options were outstanding, especially the buffet with fresh lobster and various delicious dishes that catered to all tastes!